Canceling your Surfshark subscription is straightforward and can be done smoothly if you know the right steps. If you’re unsatisfied with Surfshark VPN due to issues such as connection drops or you simply don’t need it anymore, read on to understand how you can cancel your subscription and request a refund.
Understanding Surfshark’s Money-Back Guarantee
The key to a successful refund with Surfshark lies in their 30-day money-back guarantee. This allows you to try any subscription plan and request a full refund within the first 30 days if you’re not satisfied. Beyond this period, Surfshark does not offer refunds, although you can still cancel and stop future payments.
Steps to Cancel Your Surfshark Subscription
Canceling your subscription entails ceasing future billing and possibly getting reimbursed. Here is a step-by-step guide:
Contacting Customer Support
The first, and arguably easiest, method is to contact Surfshark’s customer support team. Follow these steps:
- Visit Surfshark’s website and navigate to the Help Center.
- Click on “Chat With Us” to initiate a live chat.
- Provide required information like your email and state the request to cancel and get a refund.
- The support agent will process your request for cancellation and refund.
Cancel via Surfshark Account
Another option is to manage your subscription directly through your Surfshark account:
- Log into your Surfshark account.
- Navigate to the Subscription tab.
- Select the option to cancel your subscription.
- Confirm the cancellation to stop future payments.
Cancel Surfshark’s Auto-Renewal
If you wish to stop the automatic renewal without canceling the service altogether, you can do this by logging into your account and adjusting your subscription settings.
Note that turning off auto-renewal means you can use the service until the end of your current billing period, but it will not be automatically renewed thereafter.
Refund Process and Timelines
Once your cancellation request is submitted and accepted within the 30-day window, the refund is usually processed promptly. Those using PayPal might see the refund in their account instantly, while transactions through credit or debit cards could take 3-5 business days.
Exploring Alternatives to Surfshark
If you’re seeking a new VPN service after cancelling Surfshark, NordVPN comes highly recommended. Known for its fast speeds and robust security features, it could serve as a better alternative. With over 6,300 servers and a reliable kill switch, it addresses some performance issues you might have faced with Surfshark.
NordVPN also offers a 30-day money-back guarantee, providing a risk-free opportunity to test its features and services.
Conclusion
While Surfshark continues to be a popular choice among VPN users, it’s not uncommon to seek other options for better performance or features. Canceling Surfshark within the first month ensures you get your money back. Remember to act within the 30-day refund period to avoid disappointment.
Whether you decide to go for NordVPN, ExpressVPN, or another provider, make sure it aligns with your internet security needs. Explore options and keep your digital data safe!